Portfolio - White Paper

UX Design Perspective On Behavior ChangeIt's all about perspective. Because of my broad experience in User Focused Design I will go into a project and begin to implement my User Focused Process of Discover, Strategy, Design and Execution. Throughout this process I use all my touchpoint expertise as a Business Analyst, Researcher, Tester, Design and Code. While it may appear to be a cold analysis of behavior change, without the profitability of the company, employees suffer in job loss. When the user is happy... everyone is happy.

EXCELUS BCBS

Rochester NY

June 2016 - August 2019

SEE FULL PROJECT CASE STUDY HERE

 

Excellus BCBS Project Case Study

 

PAYCHEX

Webster, NY

October 2017 - April 2018

 

CALL IN TRANSITION UX RESEARCHER INTERVIEW

SEE FULL PROJECT CASE STUDY HERE

 

Paychex Call In Transition White Paper

 

REDESIGN APPROVAL UX RESEARCHER INTERVIEW

SEE FULL PROJECT CASE STUDY HERE

Paychex Redesign Approval Project Interview

EMPLOYEE RELATIONS UX RESEARCHER INTERVIEW
SEE FULL PROJECT CASE STUDY HERE Paychex Employee Relations UX Researcher Interview

 

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